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Analytics
SaaS Downtime Cost Calculator
Quantify the true cost of an outage across revenue, SLA and churn.
Incident
$
min
%
%
$
Cost breakdown
Lost revenue
$167
SLA credits
$12,000
Churn cost (annual)
$28,800
Support cost
$500
Total
Total incident cost
$41,467
Cost per minute
$691.11
About this tool
Enter MRR, downtime duration, active customers, SLA credit % and churn risk to see the full cost of an outage — lost revenue, SLA credits, expected churn cost and support burn.
What it does
- •Lost revenue math
- •SLA credit modeling
- •Churn cost (annualized)
- •Cost per minute
Use cases
- ★Post-incident reviews
- ★SLA design
- ★Reliability investment cases
FAQ
How is lost revenue calculated?
Lost revenue = MRR × (downtime minutes ÷ minutes in a month).
Is churn cost annualized?
Yes — it multiplies churned customers by 12× ARPU to reflect the full-year LTV impact.