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Analytics
Customer Engagement Score Calculator
Score how engaged your customers are on a 0–100 scale.
Score each 0–10
Result
Engagement score
72/100
Segment
Moderately engaged
About this tool
Rate customers on 5 dimensions (login frequency, feature usage, support quality, NPS, tenure) and get a weighted engagement score with segmentation.
What it does
- •5-factor weighted score
- •0–100 scale
- •Engagement segment
- •Instant tone rating
Use cases
- ★Customer success
- ★Churn prevention
- ★Account health
FAQ
How are dimensions weighted?
Login 25%, feature usage 25%, NPS 20%, support 15%, tenure 15% — tuned to typical B2B SaaS.
How should I use the score?
Below 50 = intervention; 50–75 = nurture; 75+ = advocate / expansion candidate.